These General Terms and Conditions of Sale (GTC) govern the legal relationship between the client (hereinafter referred to as “the client”) and Gstaad 3000 AG – The Glacier Hotel (hereinafter referred to as “the Hotel”). For simplicity, all references to services in these GTC shall be understood as contracts.
Only the Hotel’s terms and conditions valid at the time of contract conclusion shall apply. The client’s terms and conditions shall apply only if expressly agreed in writing.
The invalidity or nullity of individual provisions of these GTC shall not affect the validity of the contract or the remaining provisions. In such cases, the statutory provisions shall apply.
In the event of disputes arising from this contract, the parties agree that the registered office of the Hotel shall be the place of jurisdiction.
Swiss law shall apply exclusively to all contracts, reservations, supplementary agreements and general terms and conditions. The place of performance and payment is the registered office of the Hotel.
Written confirmations: messages sent by email are also considered written confirmations.
The contracting parties are the client and the Hotel.
The contract for the rental of rooms, seminar rooms, spaces, and the purchase of other services or goods is concluded upon written or oral confirmation by the client and explicit acceptance. A reservation made on the day of arrival becomes binding upon acceptance by the Hotel.
Amendments to the contract are only binding upon written confirmation by the Hotel. Unilateral changes or additions made by the client are not valid without the Hotel’s agreement.
Any extension of the rental period of rooms provided, or use for purposes other than accommodation, requires prior written or oral consent from the Hotel.
The scope of services is determined by the reservation made by the client and confirmed by the Hotel. Unless otherwise agreed, the client is not entitled to a specific room.
If, despite a confirmed reservation, no room is available, the Hotel shall inform the client in due time and offer equivalent accommodation in a nearby hotel of comparable or higher category. Any additional costs shall be borne by the Hotel.
If the client refuses alternative accommodation, the Hotel shall immediately refund any services already paid. No further claims shall be accepted, provided the alternative accommodation is equivalent.
Unless otherwise agreed, rooms are available from 3:00 p.m. on the agreed arrival date until 12:00 p.m. noon on the departure date.
Late check-out may be granted subject to availability and may incur additional charges. The client has no contractual right to extend the stay. In case of unauthorized late departure, the Hotel reserves the right to remove and store the client’s belongings appropriately.
All prices are quoted in Swiss francs (CHF) and include statutory VAT. The client is obliged to pay the agreed price as well as any additional services consumed. This also applies to accompanying people and visitors.
Any statutory tax increase after contract conclusion shall be borne by the client. Foreign currency prices are indicative only. The confirmed CHF price is binding. Exchange rate differences are borne by the client.
A valid credit card is required to guarantee all reservations. The credit card used for guarantee or prepayment must be presented upon arrival. The Hotel may request identification to prevent fraud.
For “non-refundable” and “non-cancellable” rates, 100% of the total estimated amount will be charged at the time of booking.
If the required prepayment or guarantee is not provided in time, the Hotel may cancel the contract without notice.
The final invoice must be settled at check-out in CHF, in cash or by accepted credit card, unless otherwise agreed.
The Hotel is entitled to terminate the contract at any time with immediate effect for objectively justified reasons by means of a unilateral written declaration. Objectively justified reasons include, but are not limited to:
· advance payment has not been made or a guarantee has not been provided within the deadline set by the Hotel;
· force majeure or other circumstances beyond the Hotel’s control which make the performance of the contract objectively impossible;
· rooms or premises have been reserved or used based on misleading or false information, for example regarding the identity of the client or the purpose of the stay;
· the Hotel has reasonable grounds to believe that the use of the agreed services may jeopardize its business operations, the safety of other guests, or the reputation of the Hotel;
· the client has become insolvent (bankruptcy or unsuccessful debt enforcement) or has ceased payments;
· the purpose or reason for the stay is illegal.
Although the Hotel endeavors to honor all confirmed reservations, it also reserves the right, at its sole discretion, to reassign or cancel reservations in exceptional circumstances. In such cases, the Hotel will make all reasonable efforts to provide alternative solutions or assistance, to inform the affected guests or groups in advance, and to minimize inconvenience. By confirming a reservation, the client acknowledges and accepts the terms of this policy.
The website may contain technical, typographical or other inaccuracies, or errors relating to the information displayed, including but not limited to rates, fees or availability applicable to a transaction. The Hotel assumes no liability for such errors, inaccuracies or omissions. The Hotel reserves the right not to honor reservations or information affected by such errors. The Hotel may make modifications, corrections, cancellations and/or improvements to information or reservations at any time, including after confirmation.
Termination by the Hotel for the above-mentioned reasons shall not give rise to any compensation for the client, and payment for the reserved services shall in principle remain due.
a) Cancellation
Cancellation of a reservation requires the written approval of the Hotel. Otherwise, the agreed price remains payable, even if the client does not use the contracted services. In case of no show, the full stay will be charged.
The date on which the Hotel receives the cancellation serves as the reference date for calculating cancellation fees. This applies to both letters and emails. If the client cancels without approval or terminates certain reserved services, the Hotel will charge cancellation fees as stated in the booking confirmation, based on the selected dates and the booked promotion or package.
By providing a credit card as a guarantee for your reservation, you authorize The Glacier Hotel to charge all applicable cancellation fees in accordance with the cancellation policy stated at the time of booking. This includes, without limitation, late cancellation fees, no-show charges, or other penalties specified in your booking confirmation. The credit card will only be charged if the reservation is cancelled outside the free cancellation period or in the event of a no-show.
Avoid unnecessary charges in case of cancellation or early departure and inform your travel protection insurance accordingly.
b) Mitigation of Damages
In the event of cancellation by individuals or groups, the Hotel will, only in cases of force majeure (serious illness, accident, or similar), attempt to make the unused services available to other guests. If the Hotel can reassign the cancelled services to third parties within a reasonable period, the client’s cancellation fees will be reduced by the amount paid by the third party for the cancelled services.
c) Access Prevention
If, due to force majeure (flood, avalanche, earthquake, etc.), the client is unable to arrive or does not arrive on time, they are not obliged to pay for the lost days. Proof of impossibility to access the Hotel must be provided. However, the obligation to pay for the booked stay resumes once access is again possible.
If the client departs earlier than planned, the Hotel is entitled to charge 100% of the total reserved services. In case of early departure, the Hotel will make reasonable efforts to reassign the unused services to other guests.
Hotel rooms are reserved exclusively for registered guests. Transfer of the room to a third party or use by an additional person requires the Hotel’s written approval.
By making a reservation, the client acquires the right to the normal use of the rented rooms and the Hotel’s facilities for all persons included in the booking. The client must exercise these rights in accordance with the Hotel’s regulations and/or instructions for guests.
The room key remains the property of the Hotel and provides 24-hour access to the room. Lost keys must be reported immediately to reception. A fee of CHF 120 will be charged in case of loss.
Internet access details are provided at reception. A phone number or credit card is required to connect. This service is free for all guests. The client is responsible for proper use of login credentials and for any misuse or illegal activity online.
All public areas are non-smoking, in accordance with the law. Smoking is permitted outside the Hotel, on the terrace, and on room balconies.
It is possible to reserve a parking space in advance at The Glacier Hotel for an additional fee specified beforehand. Spaces for electric vehicles are also available on request.
Unless otherwise agreed, the client has no right to extend their stay. If a client cannot leave the Hotel on the scheduled departure date due to all roads being closed or impassable because of extraordinary, unforeseeable circumstances or force majeure (e.g., heavy snowfall, floods, etc.), the contract will automatically be extended under the same conditions for the period during which travel is impossible.
All meals and beverages must be purchased exclusively from the Hotel. Consumption of food or drinks brought from outside in public areas is strictly prohibited (except for babies).
In special cases (e.g., specialties), a separate written agreement may be made. In such cases, the Hotel is entitled to charge corkage or cover fee.
Exhibited items, personal belongings, or any other items brought by the client and left in hotel areas are at the client’s risk. The Hotel assumes no obligation for safekeeping or supervision. The Hotel is not liable for loss, disappearance, or damage of items brought, except in cases of gross negligence or intentional misconduct. It is the client’s responsibility to insure their belongings.
a) Hotel
The Hotel is not liable to the client for minor or moderate negligence as permitted by law and is only responsible for damages caused intentionally or by gross negligence. If the Hotel’s services are defective or malfunction, the Hotel will make reasonable efforts to remedy the situation once the client has reported it immediately.
If the client fails to report a defect in a timely manner, they are not entitled to a reduction in the agreed price. The Hotel is not responsible for items brought by clients. The Hotel is not legally responsible for services for which it acts only as an intermediary. The Hotel declines all liability for theft or damage to property brought by third parties.
b) Client
The client is responsible to the Hotel for all damage and loss caused by themselves, their companions, or participants in an event, without the Hotel needing to prove its own liability.
The client is responsible for the correct use and return of all technical equipment or facilities provided by the Hotel or acquired from third parties for the client and is liable for any resulting damage or loss. The client is also responsible for any services or expenses incurred by the Hotel on behalf of third parties.
c) Third Parties
If a third party makes the reservation for the client, that person, as the booker, is responsible for all obligations arising from the contract towards the Hotel. However, the booker must provide the client with all relevant reservation information, including these General Terms and Conditions.
Pets are allowed in the Hotel only with prior approval and upon payment of a special nightly fee. clients who bring a pet to the Hotel are responsible for supervising or caring for their animal during the stay, or ensuring it is looked after by a competent third party.
Lost items will be returned to their owner if the owner’s identity is clearly established and the Hotel has a valid home or work address. Shipping costs and risks are the responsibility of the client.
If the owner’s identity is in doubt, items will be handed over to the local lost and found office after a retention period of twelve months.
If the client requires services not provided directly by the Hotel, the Hotel acts only as an intermediary. Legal limitation periods apply.
To the extent permissible, claims for damages by the client are subject to an absolute limitation period of six months from the date of arrival. Media announcements (e.g., newspapers, radio, TV, Internet) mentioning Hotel events, with or without the unmodified use of the Hotel’s logo, require the Hotel’s prior written approval.
Defamatory or harmful reviews posted on evaluation platforms (such as TripAdvisor) regarding the Hotel’s services, which are clearly false and refutable by the Hotel, will be reported to the competent authorities. The Hotel reserves the right to claim damages and moral compensation.
Cash, TWINT, Maestro, Postcard, Visa, V Pay, Mastercard/Eurocard, American Express, Diners Club. Personal checks are not accepted.
Prior to arrival, payment can also be made by bank transfer to:
Account / IBAN: CH05 00767 000A 5590 7288
BIC/SWIFT: BCVLCH2LXXX
Beneficiary: Gstaad 3000 AG – The Glacier Hotel
Route du Pillon 253
CH – 1865 Les Diablerets
Credit card details are processed confidentially.
If a client does not show up or cancels, fees may apply (see cancellation policy). By accepting the terms and conditions in the booking confirmation, you authorize the Hotel to charge the amount to the provided credit card.
The prices listed on our website are highly competitive.
Our goal is for you to pay the lowest possible price for your stay. If you find the same accommodation under the same booking conditions (excluding promotional offers) at a lower price online at the time of booking, we will adjust our price. Currency converter calculations are for informational purposes only and cannot be considered accurate. Prices may change at any time.
Gstaad 3000 AG complies with the new European Union General Data Protection Regulation (GDPR) effective May 25, 2018.
Clients may object at any time to the processing of their data, for example for marketing purposes.
In case of disputes, the courts of the Canton of Vaud have sole jurisdiction. Swiss law exclusively applies.
Les Diablerets, February 2026
